Terms of Service

1. Agreement to Terms

By accessing and using Crystal Foothill Electronics' website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Company Information

Crystal Foothill Electronics is a company registered in England and Wales.

• Registered Address: 42 High Street, Manchester M1 2PQ, United Kingdom
• Company Number: 12345678
• Email: [email protected]
• Phone: 6661 229 4513

3. Use of Services

3.1 Permitted Use

You may use our services for lawful purposes only. You agree not to use our services:

• In any way that violates applicable local, national, or international law
• To harm, abuse, harass, threaten, or intimidate others
• To distribute malware, viruses, or other harmful code
• To engage in fraudulent or deceptive practices
• To interfere with the operation of our website or services

3.2 Account Responsibilities

When creating an account, you must:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised use

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, prices, and availability information. However:

• Prices and availability are subject to change without notice
• Product images are for illustration purposes and may not reflect exact appearance
• We reserve the right to limit quantities or refuse orders
• All products are subject to availability

4.2 Orders and Payment

When you place an order:

• You make an offer to purchase products at the stated price
• We reserve the right to accept or decline your order
• Payment must be made at the time of order
• Orders are subject to credit approval and product availability

5. Pricing and Payment

5.1 Pricing

• All prices are listed in British Pounds (GBP) and include VAT where applicable
• Delivery charges are additional unless otherwise stated
• We reserve the right to change prices without prior notice
• Price errors will be corrected, and you will have the option to proceed or cancel

5.2 Payment Methods

We accept various payment methods including major credit cards, debit cards, and approved digital payment systems. All payments are processed securely through certified payment providers.

6. Delivery and Risk

6.1 Delivery Terms

• Delivery times are estimates and not guaranteed
• Risk passes to you upon delivery or collection
• We are not liable for delays caused by circumstances beyond our control
• Signature may be required upon delivery

6.2 Failed Deliveries

If delivery fails due to incorrect address information or unavailability to receive goods, additional charges may apply for re-delivery attempts.

7. Returns and Refunds

7.1 Consumer Rights

You have statutory rights under UK consumer protection laws, including:

• 14-day cooling-off period for distance sales
• Right to return faulty goods
• Right to repair, replacement, or refund for faulty products

7.2 Return Conditions

• Items must be returned in original condition and packaging
• Custom-built or personalised items may not be returnable
• Original proof of purchase is required
• Return shipping costs may apply unless the item is faulty

8. Warranties and Guarantees

8.1 Manufacturer Warranties

Products come with manufacturer warranties as specified. We will assist in warranty claims but are not responsible for manufacturer warranty terms or coverage.

8.2 Our Service Guarantee

We guarantee that our repair services will be performed with reasonable care and skill. If you are not satisfied with our service, please contact us within 30 days.

9. Limitation of Liability

To the extent permitted by law:

• Our liability is limited to the value of goods or services provided
• We exclude liability for indirect, consequential, or special damages
• Nothing excludes our liability for death, personal injury, or fraud
• Your statutory consumer rights are not affected

10. Intellectual Property

10.1 Our Content

All website content, including text, graphics, logos, and software, is our property or licensed to us and is protected by copyright and other intellectual property laws.

10.2 User-Generated Content

By submitting content (reviews, comments, etc.), you grant us a non-exclusive, royalty-free license to use, modify, and display such content.

11. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

12. Termination

We may terminate or suspend your access to our services immediately if you breach these terms. Upon termination:

• Your right to use our services ceases immediately
• Outstanding orders may be cancelled
• Certain provisions of these terms will survive termination

13. Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or technical failures.

14. Governing Law

These terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts. However, this does not affect your statutory consumer rights.

15. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16. Changes to Terms

We may modify these terms at any time by posting the updated version on our website. Continued use of our services after changes constitutes acceptance of the new terms.

17. Contact Information

For questions about these terms or our services, please contact us:

• Email: [email protected]
• Phone: 6661 229 4513
• Address: Crystal Foothill Electronics, 42 High Street, Manchester M1 2PQ, United Kingdom

18. Alternative Dispute Resolution

If you have a complaint, please contact us first. If we cannot resolve your complaint, you may be entitled to refer it to alternative dispute resolution or the appropriate ombudsman service.